This article is relevant for: All subscriptions
Future Demand uses Stripe to manage billing for our SaaS products. Any changes to payment methods, billing address, email or similar can be made via the self-service in Stripe's billing portal. Additionally, you can download past invoices (as of May 2022)
You can access Stripe in the web application of FD. This option can be found under the "System Settings" tab on the settings page. When you click on the "Manage Billing" button, you will be redirected to your billing section in Stripe in a new tab.
To log in, please use the billing address you previously set for billing purposes. You can also access it via the following link: Stripe's billing portal.
Available payment methods:
- SEPA (linking the bank account)
- PayPal
- Credit cards
- Depending on the customer's region and contract type, other payment methods may also be available.
Please note:
Bank transfers are only available for annual contracts for the subscription fee, larger amounts not supported by SEPA, or if otherwise agreed.
It is not possible to add bank details to invoices for advertising expenses. These invoices are automatically generated when you use our ad account in Meta. These invoices cannot be changed. You must use one of the payment methods specified in your Stripe account. If this is not possible, please contact your Customer Success Manager.
Bank transfers must reflect individual invoices per transfer. If more than one invoice is paid in a single transfer, Stripe cannot allocate these payments to the individual invoices, and the money will automatically be refunded to the customer.
Changes that can be made by the customer in Stripe:
- Update billing information, including tax IDs and the billing recipient's email address
- Update payment methods
- Update subscriptions
- Cancel, pause, resume, and view subscriptions
- Pay, download, and view current and past invoices